FAQ

Welcome to the GigSky FAQs. Here you'll find quick answers to common questions about purchasing a plan, installing your eSIM, staying connected, managing your account, payments, refunds, Visa benefits, and more.

If you'd like step-by-step instructions, you can browse the detailed articles in each Help Center collection.

Choose a plan based on where you're traveling, how long you'll be away, and how much data you'll need.

If you're unsure, our plan recommendations can help you find the best option for your trip.

Yes. We recommend purchasing your plan and installing your eSIM before your trip so you arrive connected.

To avoid activating your plan too early, keep your GigSky eSIM turned off until you're ready to use it.

A Country plan provides coverage in one country.

A Regional plan covers multiple countries, making it a great option if you're visiting more than one destination during your trip.

Fixed Data plans include a set amount of high-speed data.

Unlimited plans provide ongoing connectivity but may have reduced speeds after high-speed usage thresholds, depending on the local network.

Yes. You can purchase multiple plans for future trips or different destinations and manage them all from your GigSky account.

After purchasing a plan, open the GigSky app and follow the installation instructions for your device.

Detailed installation guides are available for both iPhone and Android devices.

No. Your existing GigSky eSIM can be used with future GigSky plans.

Simply select your existing eSIM when purchasing your next plan.

If you deleted your GigSky eSIM, you may be able to download a replacement through the GigSky app.

If you can't reinstall it, contact GigSky Support for assistance.

Some devices support eSIM transfer. Availability depends on your device and operating system.

See our eSIM transfer guide for more information.

GigSky requires an eSIM-compatible device.

If your device doesn't support eSIM, you won't be able to activate your plan.

Before contacting Support, make sure:

Your device may be connected to the network but unable to pass data.

Restart your device, turn Airplane Mode on and off, and confirm your APN is set to gigsky if required.

Network speeds depend on local carrier coverage, signal strength, network congestion, and your location.

Performance may vary throughout your trip.

Yes, if your device supports Personal Hotspot or Mobile Hotspot.

Keep in mind that all connected devices will use data from your GigSky plan.

Open the GigSky app, tap My Plans, and select your plan to view your remaining data and expiration date.

If your plan supports top-ups, you'll see the option in the GigSky app.

Some plans, including complimentary Visa plans, do not support top-ups.

Most GigSky travel plans do not renew automatically.

When you need more data, simply purchase another GigSky plan.

Extension requests may be considered after review.

If you've experienced exceptional circumstances, contact GigSky Support.

No. Once activated, your plan remains active until it expires.

Yes. You can have multiple plans on the same account.

If multiple plans cover the same destination, only one can be In Use at a time.

No. Purchasing another plan doesn't cancel your existing plans.

Each plan keeps its own data allowance and validity period.

GigSky accepts supported credit and debit cards, PayPal, Apple Pay, cryptocurrency (where available), and GigSky Credit.

Available payment methods are displayed during checkout.

This can happen for several reasons, including incorrect payment details, insufficient funds, or security checks performed by your bank.

If the issue continues, contact your bank or card issuer.

You can request a refund through the Transaction History section of the GigSky app or web portal.

First, check whether the payment card was used on another GigSky account.

If you still believe the charge is unauthorized, contact GigSky Support so we can investigate.

Yes. Eligible refund requests can be submitted through the GigSky app or web portal.

Simply select your purchase in Transaction History and choose Request Refund.

Each request is evaluated individually based on the circumstances of your purchase and the issue experienced.

Some requests can be completed immediately, while others may require additional review.

Refunds issued to your original payment method may take several business days to appear, depending on your financial institution.

GigSky Credit is available immediately after it's issued.

GigSky Credit can be used toward future eligible GigSky purchases.

When offered as part of an approved refund, it's available immediately and never expires.

Open the GigSky app, select Visa Benefits, complete the eligibility check, and redeem your available benefit.

The GigSky app will verify your Visa card and display any available benefits.

Yes. You can add multiple eligible Visa cards to your GigSky account.

No. Complimentary Visa plans cannot be topped up.

Once your complimentary plan ends, you can redeem another eligible Visa benefit or purchase a new GigSky plan.

Complimentary Visa plans don't include cruise connectivity.

However, eligible Visa discounts can be applied when purchasing supported Cruise plans.

Yes, if you've purchased a Cruise or Cruise + Land plan and your ship is supported.

Cruise connectivity typically begins once your ship is approximately 12 nautical miles (22 km / 14 miles) from shore.

No. Cruise + Land plans automatically connect to supported local networks when you're on land.

Make sure:

If you're still unable to connect, see our Cruise Connectivity Troubleshooting guide.

GigSky provides coverage in more than 190 destinations worldwide.

Visit our coverage page to check whether your destination is supported.

GigSky partners with leading mobile networks around the world.

Your device automatically connects to a supported partner network when available.

Coverage depends on the plan you've purchased.

Check your plan details to see which countries are included.

Select Forgot Password on the sign-in screen and follow the instructions to reset your password.

Check your spam or junk folder first.

If you still haven't received it, wait a few minutes and request a new code.

If you need to update your account information, contact GigSky Support for assistance.

If you couldn't find the answer you were looking for, our Support team is here to help.

Before contacting us, it's helpful to have:

Providing this information helps us investigate your issue and resolve it more quickly.