How do I check my remaining data?
Open the GigSky app, tap My Plans, and select the plan you'd like to view. You'll see your remaining data, plan status, and expiration date.
Can I top up my plan?
If your plan supports top-ups, you can purchase additional data directly from the My Plans section in the GigSky app.
Some plans, including complimentary Visa plans, do not support top-ups.
Can I renew my plan?
Most GigSky travel data plans are prepaid and do not renew automatically.
When you need more data, simply purchase a new GigSky plan in the GigSky app.
Do I need to install a new eSIM every time I buy a plan?
No. Your existing GigSky eSIM can be used with future GigSky plans.
Simply select your existing GigSky eSIM during checkout when purchasing a new plan.
Can I extend my plan?
If your plan has already been activated, you can contact GigSky Support to request a review.
Extensions are not guaranteed and are considered on a case-by-case basis after reviewing the circumstances of your request.
Can I pause my plan?
No. Once your plan has been activated, it remains active until its scheduled expiration date and time.
Turning off your eSIM does not pause or extend your plan.
When does my plan expire?
Your plan expires after the number of days included with your purchase.
You can check your remaining validity and expiration date at any time in the GigSky app.
What happens when my plan expires?
Once your plan expires, it can no longer be used.
Depending on your plan, you may be able to purchase a top-up or buy a new GigSky plan.
Can I have more than one GigSky plan?
Yes. You can have multiple GigSky plans on the same account and eSIM.
If multiple plans cover the same destination, only one plan can be In Use at a time.
How do I switch between my plans?
Open the GigSky app, go to My Plans, select the plan you'd like to use, and tap Enable.
Once selected, the plan will display In Use.
Will I lose my remaining data if I buy another plan?
No. Purchasing another GigSky plan does not cancel your existing plans.
Each plan keeps its own data allowance and validity period. You can switch between eligible plans in the GigSky app.
How can I make my data last longer?
To reduce data usage while traveling:
Use Wi-Fi whenever possible.
Turn off automatic app updates.
Pause cloud backups.
Restrict background data for apps you don't need.
Monitor your remaining data in the GigSky app.
See Tips to Reduce Data Usage for more ways to make your data last longer.
How do I know when I'm running low on data?
Turn on GigSky notifications to receive low-data alerts.
You can also check your remaining data at any time in the GigSky app.
Good to know
Most GigSky plans are prepaid. To avoid interruptions during your trip, regularly check your remaining data and plan validity in the GigSky app and purchase additional data before your plan expires if needed.