Will my GigSky plan work on a cruise?
Yes. Your GigSky plan will work at sea if you've purchased a Cruise or Cruise + Land plan and your cruise ship is supported by GigSky.
When will my Cruise plan start working?
Cruise connectivity typically begins once your ship is approximately 12 nautical miles (22 km / 14 miles) offshore and connected to the ship's maritime network.
Can I use my Cruise plan while the ship is in port?
If you have a Cruise + Land plan and your destination is covered, your device can connect to a supported local mobile network while you're on land.
If you have a Cruise-only plan, connectivity may not be available while you're in port.
Do I need to switch eSIMs when I go ashore?
No. Your Cruise + Land plan automatically switches between supported maritime and local mobile networks when coverage is available.
Do I need to change any settings during my trip?
No. Simply keep your GigSky eSIM turned on and ensure Data Roaming is enabled. Your device will automatically connect to supported networks as you travel.
Will my Cruise plan work on every ship?
No. Cruise connectivity is only available on supported ships.
Check the latest list of supported ships before purchasing your plan.
Can I use my Cruise plan on ferries?
GigSky offers dedicated plans for selected ferry operators and routes.
Check the supported ferry list before purchasing your plan.
Why isn't my Cruise plan working?
The most common reasons are:
You're still in port or too close to shore.
Your ship isn't supported.
Wi-Fi is turned on.
The GigSky eSIM isn't selected for mobile data.
Data Roaming is turned off.
If you've checked these settings and still can't connect, see Cruise Connectivity Troubleshooting.
Can I use my Cruise plan in my home country?
Only if your Cruise + Land plan includes coverage in your home country.
Otherwise, coverage begins when you reach an eligible destination.
Can I top up my Cruise plan?
If your plan supports top-ups, you'll see the option in the GigSky app.
If top-ups aren't available, you can purchase another GigSky plan.
Will my Cruise plan work while using the ship's Wi-Fi?
No. If your device is connected to the ship's Wi-Fi, your mobile data won't be used.
To use your GigSky Cruise plan, turn Wi-Fi off and use your GigSky eSIM for mobile data.
Can I use my phone as a hotspot?
Yes, if your device supports Personal Hotspot or Mobile Hotspot.
Keep in mind that all connected devices will use data from your GigSky plan.
Good to know
Cruise connectivity depends on your plan, ship, and itinerary.
Coverage can vary based on your location and network availability.
For the best experience, install your eSIM before you travel and keep it turned on throughout your trip.