How do I buy a plan?
Open the GigSky mobile app or web app.
Search for the country, region, cruise, or inflight destination where you need data.
Choose a standard plan or an unlimited plan based on your needs.
Sign in to your GigSky account, or create one if you’re new to GigSky.
Select the target device. For a first-time purchase, New eSIM Device is selected by default.
Select your payment method.
Review your selection and select Buy Plan.
Follow the on-screen steps to download and install your GigSky eSIM. A stable Wi‑Fi connection is required to install your eSIM.
When does my plan start?
GigSky plans activate when your eSIM connects to a network in a country covered by your plan.
Keep your GigSky eSIM turned off in your device settings until you want to activate and use your plan. This prevents it from connecting to a covered network and activating early.
My plan activated earlier than expected. What should I do?
GigSky plans activate when your eSIM connects to a network in a country covered by your plan. This may happen sooner than expected if your eSIM is turned on before you are ready to use the plan.
If your plan has already been activated, GigSky Support can extend the plan’s expiration date. Contact support at [email protected] with the transaction details.
Why was my payment declined?
Check that your payment details are correct and that your card has enough available funds. You can also try another payment method or contact your bank.
Can I use a promo code after I buy a plan?
No. Enter and apply your promo code before you complete your purchase. Promo codes cannot be applied after the purchase is made.
How do I change my payment currency?
You can change your billing currency in either the GigSky mobile app or web app.
In the GigSky mobile app
Open the GigSky app and sign in.
Select the profile icon in the top-right corner.
Under Profile Details, select Edit.
Use the Currency dropdown to select your preferred currency.
Select Save to save your changes.
In the GigSky web app
Go to app.gigsky.com and sign in.
Select the profile icon in the top-right corner.
Under Profile Details, select Edit.
Use the Currency dropdown to select your preferred currency.
Select Save to save your changes.
GigSky supports billing in US Dollars (USD), Canadian Dollars (CAD), Euros (EUR), Pound Sterling (GBP), Japanese Yen (JPY), and Brazilian Reais (BRL).
How can I switch between active plans?
If you've purchased multiple data plans that cover the same location, such as a country plan, and a regional plan, only one can be "In Use" at any time.
To change the plan you are using :
Go to the My Plans screen in the GigSky app
Tap Enable on the tile for the plan you want to use.
Once the plan is enabled, the tile will show "In Use".
How can I top-up my plan? / How do I add more data to my plan?
Log in to the GigSky app.
Tap My Plans.
Choose the plan you want to add data to, then tap Top Up.
Select the top-up size you would like to purchase.
Tap Buy Plan.
Complete payment. Your top-up will be purchased and added to your current plan.
VISA complementary plans cannot be topped up. To keep using data after a VISA complementary plan expires, purchase a country or regional plan that suits your needs.
Can I pause my plan once activated?
Once a GigSky data plan has been activated, it cannot be paused. The plan remains active until its scheduled expiration date and time.
Each data plan is valid for a specific country or region and for a set number of days. After activation, the plan’s expiration timer continues to count down for the full duration of the plan.
Leaving the country or region covered by your plan does not pause its validity period. The plan will still expire on the date and time determined by the duration you purchased.