Step 1: Confirm your plan is active
Make sure:
Your Visa benefit has been successfully redeemed.
Your GigSky eSIM is installed.
Step 2: Check your device settings
Verify that:
✅ Mobile Data is turned on
✅ The GigSky eSIM is selected for mobile data
✅ Data Roaming is enabled
✅ APN is set to gigsky
Step 3: Restart your device
Restart your phone and wait a few minutes while it reconnects to a supported network.
Turn off Wi-Fi and open a website to test your mobile data connection.
Step 4: Check your location
Your complimentary Visa plan only works in eligible destinations.
It does not include:
Your home country
Cruise connectivity
Inflight connectivity
Offshore connectivity
Still can't connect?
Contact GigSky Support and include:
Your GigSky account email address
Your current location
Your device make and model
A screenshot of your cellular settings
A brief description of the issue