If you've experienced an issue with your purchase or service, you can request a refund through the GigSky app or web portal.
Every request is reviewed individually based on the details of your purchase and the circumstances of your request.
Refund approval isn't automatic and may require additional review.
How are refund requests evaluated?
Each request is assessed individually.
When reviewing a request, we may consider factors such as:
The type of issue experienced
The status of your plan
Whether the plan has been activated or used
Any troubleshooting already completed
Other information relevant to your request
What happens if my request requires review?
Some requests can be completed immediately through self-service.
Others may require additional review by our Support team.
If additional information is needed, we'll guide you through the next steps.