I accidentally purchased the same plan twice
If you accidentally purchased the same plan more than once, you can request a refund directly through the GigSky app or web portal.
Request a refund
Open the GigSky app or sign in to your account on the web.
Go to Transaction History.
Select the duplicate purchase.
Tap Request Refund.
Follow the on-screen prompts to check your eligibility and submit your request.
If your request requires additional review, you'll be guided through the next steps.
I don't recognize a GigSky charge
If you notice a GigSky charge that you don't recognize, first check whether the payment card was used to make a purchase on another GigSky account, such as a family member's or another account you manage.
If you still believe the charge is unauthorized, please Contact GigSky Support.
To help us investigate, include:
The date and time of the transaction
The last four digits of the payment card used
The amount charged
Any additional information that may help identify the transaction
Good to know
Duplicate purchases may be eligible for self-service refunds.
Unauthorized charges are reviewed individually by our Support team.
Please contact GigSky before disputing a charge with your bank, as we may be able to resolve the issue more quickly.