Payment & Credit FAQs

You can pay for your GigSky plan using several payment methods, depending on your device and location. These include:

You'll see the payment methods available to you when you reach checkout.

GigSky currently supports:

You can change your preferred currency in Profile Details in the GigSky app or web app.

Your payment may be declined for a few reasons, such as:

First, double-check your payment details. If everything looks correct and your payment is still declined, contact your bank or card issuer for more information.

Yes. You can use PayPal or Apple Pay when they're available and supported on your device.

The payment options you see at checkout may vary depending on your device and location.

Yes. When available, you can select eWallets, Crypto & More at checkout to pay with cryptocurrency.

Supported cryptocurrencies and networks may vary.

Yes. If you have GigSky Credit available, it's automatically applied to eligible purchases at checkout.

GigSky Credit is credit in your GigSky account that you can use toward future eligible purchases.

If you receive GigSky Credit as part of an approved refund, it's available to use immediately.

No. Your GigSky Credit doesn't expire. It stays in your account until you use it toward an eligible purchase.

No. GigSky Credit can't be exchanged for cash. You can only use it toward eligible GigSky purchases.

You can request an eligible refund directly from the GigSky app or web portal:

Each refund request is reviewed based on your purchase and the issue you experienced.

Some refund requests can be completed immediately using our self-service process. Others may need additional review.

Depending on your transaction, an approved refund may be returned to your original payment method or issued as GigSky Credit.

You'll see the available refund option during the refund process.

If your refund is returned to your original payment method, it may take several business days to appear, depending on your bank or card issuer.

If your refund is issued as GigSky Credit, it's available in your account immediately.

If you purchased the same plan twice by mistake, you can request a refund for the duplicate purchase:

First, check whether your card may have been used on another GigSky account, such as a family member's account.

If you still don't recognize the charge, contact GigSky Support so we can investigate it for you.

Start by checking that your payment details are correct. If another payment method is available at checkout, you can also try using that instead.

If your bank confirms there isn't an issue with your card and you still can't complete your purchase, contact GigSky Support for help.

You can manage many payment and refund questions yourself directly in the GigSky app. Use the self-service options to:

This is usually the fastest way to get what you need without contacting Support.