You can request an eligible refund directly in the GigSky app or web portal, no need to contact Support.
Request a refund
Open the GigSky app or sign in to your account on the web.
Tap the circle with your initials in the top-right corner.
Go to Transaction History.
Select the purchase you'd like to review.
Tap Request Refund.
Follow the on-screen prompts to check your eligibility and submit your request.
If your request is approved, your refund will be processed using the available refund option(s) for your purchase.
Depending on your transaction, your refund may be issued as:
GigSky Credit
Your original payment method
Good to know
Not all purchases are eligible for a refund.
Refund eligibility is determined during the request process.
If your request can't be completed through self-service, you can contact GigSky Support for further assistance.