GigSky

Seeing No Service, No Signal, or no network bars on your phone? Your device may just need a little time to find and connect to a supported local network.

This can happen when you arrive in a new country, cross a border, or turn your phone back on after a flight.

- Make sure you have an active GigSky plan that covers your current location.

- Turn Wi-Fi off.
- Make sure Airplane Mode is turned off.
- Turn on your GigSky eSIM and select it for mobile data.

- Make sure Data Roaming is turned on.
- Confirm the APN is set to gigsky (all lowercase).

Set network selection to Automatic

- Open your device's cellular or mobile network settings.
- Set Network Selection to Automatic.

- Restart your device to refresh the network connection.

- Wait up to 5 minutes for your phone to find and connect to a supported network.
- Once connected, try using your mobile data again.

1. Check your plan
 - Make sure you have an active GigSky plan that covers your current location.
2. Check your connection settings
 - Turn Wi-Fi off.
 - Make sure Airplane Mode is turned off.
 - Turn on your GigSky eSIM and select it for mobile data.
3. Check your GigSky settings
 - Make sure Data Roaming is turned on.
 - Confirm the APN is set to gigsky (all lowercase).
4. Set network selection to Automatic
 - Open your device's cellular or mobile network settings.
 - Set Network Selection to Automatic.
5. Restart your phone
 - Restart your device to refresh the network connection.
6. Give it a few minutes
 - Wait up to 5 minutes for your phone to find and connect to a supported network.
 - Once connected, try using your mobile data again.

If you're still unable to connect after following these steps, contact GigSky Support for further assistance.

Seeing No Service or No Signal? Follow these quick steps to reconnect your GigSky eSIM to a local network.

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