Having trouble installing your GigSky eSIM? Try the steps below to get it installed.
Check your device
First, make sure your device:
Supports eSIM
Is unlocked and can use eSIMs from other providers
Is connected to a stable Wi-Fi network
Is running the latest available operating system
Check your eSIM limit
Some devices have a limit on how many eSIMs can be stored or active at the same time.
If you've reached your device's eSIM limit, remove an old eSIM you no longer need and try the installation again.
Important: Don't remove your GigSky eSIM unless GigSky Support advises you to.
Try installing the eSIM again
Restart your device.
Open the GigSky app and go to My Plans.
Select your plan and tap Install eSIM.
Follow the on-screen instructions to complete the installation.
If you're installing the eSIM on another device, use the QR code or activation code provided in the GigSky app.
Still can't install your eSIM?
If you've tried the steps above and still can't install your eSIM, contact GigSky Support. To help us resolve the issue faster, include:
Your device model and operating system version
A screenshot of any error message
The email address associated with your GigSky account
The plan you're trying to install